![]() The email address you provide may be used to send you information, respond to inquiries and/or other requests or questions.Īt Brilliant Vinyl we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. All returns received WITHOUT AN RMA# may be honored subject to a 15% fee or may be refused outright.Please remember, refunds to credit cards may take 3-5 business days to show up on your account.All sales of clearance/imperfect/closeout items, equipment (printers, cutters, heat presses, etc.) and face masks are final and are not eligible for return.To calculate the amount we will deduct for a return label, put the exact items in the shopping cart and use the shipping calculator on our website to estimate shipping to your state and zip code. If you received "Free Shipping" the actual outbound shipping charges as calculated by the carrier will be deducted from your refund. The outbound shipping fee will be on your order receipt. Outbound and return shipping fees will be deducted from your refund.The cost of which will be deducted from your refund. However, upon request, we will email a prepaid return service label (RSL) for your convenience. You are responsible for return shipping.If items received are ineligible for return for any reason, we will contact you to make arrangements for your desired way to proceed.Returns must be received within 30 days of the date we shipped the item to you.For all items that are in the proper condition, we will process a refund less all shipping charges, within one to two business days.Upon receiving the returned items, we will inspect them to make sure they are in new, unused, and unaltered condition.To be eligible for return, items must be in new, unused, and unaltered condition.Once you have your RMA#, please write it on the outside of the return packaging and return the products in new, unused and unaltered condition for a refund. We will be happy to help process an exchange for different products and to provide you with a Return Merchandise Authorization Number (RMA#) if you would like to return all or part of your order. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receipt of your order so we may take steps to satisfy you. Orders that have already shipped are subject to our Return Policy. If your order has already shipped, cancellation is not an option. ![]() If you need to cancel an order, please send an email to or call us at 1-67.
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